Telecom Sector Skill Council
Course fee: 16.83 USD
Enrollment method: Direct Payment
Customer Care Executive (Repair Centre)
About the Course
Certificate course
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Customer Care Executive (Repair Centre)

Customer Care Executive in the Handset industry is also known as Customer Service Representative/Showroom Executive/Customer Relationship Officer/ Customer Service Executive/Repair Centre Executive.

Brief Job Description: Individuals at this job provide customer service by interacting with walk-in customers. They also handle, follow-up and resolve customer’s queries, requests and complaints, in a timely manner.

Personal Attributes: This job requires the individual to have good communication skills with a clear diction;ability to construct simple and rational sentences; ability to comprehend simple English sentences;regional language proficiency; strong customer service focus; pleasant personality; should be self motivated and a team player with ability to work under pressure.

Course Content:

Topic 1

Qualifications Pack Customer Care Executive (Repair Centre)

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Topic 2